We’re so excited to be nominated for the MFAA Excellence Awards 2022. We strive for excellence for our clients every day so it was only fitting to be entered for the Customer Service Award, Residential Finance Broker Award and Regional Finance Broker Award.
Mortgage Innovation’s Principal Mortgage Broker, Jason Cuerel has a wealth of experience in the finance industry which means our team is equipped for every kind of scenario. To ensure customer service excellence, our approach entails:
- Never rushing the initial process. Our brokers take the time to get to know people and understand what they want to achieve, actively listening to any concerns or questions.
- We get loans approved quickly and efficiently thanks to our experience with bank policies/product knowledge, which increases our approval rates.
- Creating and maintaining a positive team culture is then reflected in the way we treat customers. Everyone at Mortgage Innovations is made to feel valued and essential, and that carries through to our clients.
In 2021, we implemented a successful customer service initiative offering new clients a free introductory meeting with our financial planner. This aligns with my value proposition to always keep my clients’ best interests at heart, and the response has been overwhelmingly positive. Wish us luck!
As a local family-owned business, our team takes the time to listen, answer your questions and make getting your home, car or equipment loan as easy as possible. The first step in making your dreams a reality is a chat and that starts by requesting a free consultation with one of our friendly team.