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We’re so excited to be nominated for the MFAA Excellence Awards 2022. We strive for excellence for our clients every day so it was only fitting to be entered for the Customer Service Award, Residential Finance Broker Award and Regional Finance Broker Award.

Mortgage Innovation’s Principal Mortgage BrokerJason Cuerel has a wealth of experience in the finance industry which means our team is equipped for every kind of scenario. To ensure customer service excellence, our approach entails:

  • Never rushing the initial process. Our brokers take the time to get to know people and understand what they want to achieve, actively listening to any concerns or questions.
  • We get loans approved quickly and efficiently thanks to our experience with bank policies/product knowledge, which increases our approval rates.
  • Creating and maintaining a positive team culture is then reflected in the way we treat customers. Everyone at Mortgage Innovations is made to feel valued and essential, and that carries through to our clients.

In 2021, we implemented a successful customer service initiative offering new clients a free introductory meeting with our financial planner. This aligns with my value proposition to always keep my clients’ best interests at heart, and the response has been overwhelmingly positive. Wish us luck!

MORTGAGE INNOVATIONS

We’re a family-owned business with around 8 staff, 15+ years experience and more than $500M of approved loans. By taking time to understand your requirements, we help make your dreams come true with caring, professional service.

Our team of specialists including Gold Coast Finance Brokers, Medical Mortgage Brokers, Varsity Lakes Mortgage Brokers, Gold Coast Mortgage Brokers and Southport Mortgage Brokers  will find the right loan for you.

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IMPORTANT LEGAL STUFF:

This page provides generic information only; it was created without considering your individual goals, requirements, or financial condition. Before accepting any offer or product, we advise you to think about whether it is appropriate for your situation and to assess your entire financial status. It is not intended to be legal, tax, or financial advice, and you should always obtain a professional's opinion regarding your particular situation. All loan products are subject to lender requirements and approval. Fees, terms and conditions apply.

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